Shipping and returns

SHIPPING AND RETURNS — FORMA CNC Version prepared October 11, 2026 CONTACT US For questions, cancellations or claims: atelierformacnc@gmail.com or 514 886-0893. Include your order number. SHIPPING Available destinations and shipping charges appear in the cart before payment. Manufacturing and transit times are separate: consult the product listing or quotation. International delivery may incur import or customs charges not included in the amount paid to FORMA; enquire before ordering. Some items may ship disassembled or in several parcels, according to the advertised specifications. Check dimensions, access to your delivery location and the assembly or installation items included. Any additional service must be agreed before being charged. Contact us if your order is delayed or a parcel is missing. Stated timelines do not remove your legal cancellation rights. PICKUP When offered at checkout, pickup is by appointment at the stated address. Wait for our confirmation that the order is ready before travelling. CHANGE OF MIND FORMA CNC does not offer returns, exchanges or refunds for a simple change of mind. This applies to standard products, custom products and digital files. Check dimensions, options and formats before ordering. CANCELLATION BEFORE FULFILMENT Contact us promptly to request cancellation before shipping, downloading or manufacturing. We will review the request according to the order status, agreed terms and applicable rights. This process does not replace a cancellation notice provided for by law. DAMAGE, DEFECTS OR ERRORS Contact us when you discover a problem. Photos of the product and packaging may help; keep them where possible. Missing photos or packaging do not remove a legal right. Arrange return details with us before shipping an item back, except when exercising a right that does not require such authorization. An inaccessible, defective or incorrectly described digital file may also be the subject of a claim. YOUR RIGHTS REMAIN The change-of-mind rule does not apply to remedies for defects, non-conformity or statutory cancellation. Remedies and return costs are handled according to applicable warranties and obligations. When a distance contract is validly cancelled in circumstances provided for by Québec law, amounts paid are refunded within the statutory period of 15 days following cancellation. Mandatory store credit does not replace a refund required by law.